Payment Methods & Billing FAQs

What payment methods do you accept?

• Monthly Plans:
  Debit order via Netcash is required.

• Annual Plans:
  Once-off EFT payments are accepted.

Can I cancel anytime?

Yes — you can cancel with 30 days’ written notice via email or WhatsApp.

Do you offer refunds?

• Monthly Plans:
  No refunds are issued once a billing cycle has started.

• Yearly Plans:
  Refunds are available within the first 7 days of subscription,
  excluding the once-off setup fee, which is non-refundable.
  The setup fee covers all backend work including WhatsApp API setup, Meta Business verification, and bot build — which are completed during onboarding.

If cancelled within 7 days, you will receive a refund of your annual subscription fee only, minus the setup fee.

⚙️ Are there setup fees?

Yes, a once-off setup fee is required to get your bot up and running:

• Starter Package: R1,950

• Growth Package: R2,450

• Pro Package: R2,950

This covers:

• WhatsApp Cloud API setup

• Meta Business Verification

• Dashboard access creation

• Initial flow build & automation setup

What happens if I exceed my message limit?

You’ll be notified when nearing your monthly limit. If exceeded:

• We’ll offer a custom top-up plan, or

• Recommend an automatic upgrade to the next suitable package.

⏸ Can I pause my plan?

Yes, you may pause your subscription for up to 2 months with written notice.
A R550 reactivation fee applies when you’re ready to resume service.

How do I upgrade or downgrade my plan?

1. Contact us via WhatsApp or email with your request.

2. We’ll send a confirmation and updated debit order form.

3. Upgrades are activated immediately.
   Downgrades take effect from the next billing cycle.