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WA Automation – Service Terms & Conditions

These Terms & Conditions govern your use of the WA Automation services, a division of Kreativworx (Pty) Ltd, and form a binding agreement between the Client (“you”) and Kreativworx (Pty) Ltd (“we”, “us”, “our”).

1. Service Description

WA Automation provides WhatsApp-based automation services, which may include:

  • WhatsApp Cloud API integration

  • Custom chatbot flow setup

  • WhatsApp Broadcast and Drip Campaign management

  • Monthly flow scheduling and maintenance

  • Live chat takeover functionality

  • Platform analytics and performance reporting

We offer three monthly packages (Starter, Growth, Pro) with defined features and limits, as outlined on our website: www.waautomation.co.za

2. Onboarding & Setup

To activate your WA Automation account, you agree to:

  • Pay a once-off Onboarding & Setup Fee via EFT (see pricing page)

  • Complete the onboarding form and provide your business and payment information

  • Grant necessary admin access to your Facebook Business Manager/Page

  • Approve WhatsApp Business API connection via Meta

  • Complete and sign the Netcash Debit Order Mandate

Once onboarding is complete, your automation setup and chatbot development will begin.

3. Billing & Payment Terms

  • The monthly subscription is activated after the first setup month

  • From month two onward, monthly payments will be collected via debit order through Netcash, either on the 1st or 7th, depending on your selection

  • Invoices are issued between the 20th and 25th of each month for the following billing cycle

  • If a debit order is returned or fails, your services will be suspended with immediate effect until the outstanding balance is settled

  • WA Automation does not offer pro-rata refunds once a monthly billing cycle has started

4. Cancellation & Termination

  • You may cancel your subscription by giving 14 business days’ written notice via email to info@waautomation.co.za

  • All cancellations apply to the next billing cycle unless the notice period has lapsed

  • WA Automation reserves the right to suspend or terminate services at any time if:

    • Payment obligations are not met

    • The Client breaches Meta or WhatsApp Business policies

    • False information was provided during onboarding

5. Ownership & Access

  • All custom chatbot flows created for your business are owned by you, the Client

  • Frameworks, templates, and proprietary systems used to create the flows remain the property of WA Automation

  • You retain full ownership of your WhatsApp number and Meta Business Assets

  • Upon cancellation, we will revoke access to the automation platform and deactivate live flows

6. Service Limitations

  • WA Automation is not liable for service delays, outages, or disruptions caused by:

    • WhatsApp or Meta platform changes

    • Meta API review or verification processes

    • Customer-side settings or blocks that prevent message delivery

  • CRM integrations and advanced marketing tools are available as add-ons only

7. Privacy & Data Protection

  • All client data is handled in accordance with POPIA and GDPR regulations

  • We do not share or sell your information to third parties

  • It is your responsibility to ensure that you have the legal right to contact individuals through your WhatsApp bot

8. Support & Communication

  • Standard support hours:

    • Monday to Thursday: 08:00–16:00

    • Friday: 08:00–14:00

    • Closed on weekends & public holidays (SAST)

  • Support or update requests must be submitted via email or WhatsApp Business

  • Emergency response is only provided for service-critical issues during support hours

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